In July 2022, I decided to give up pen and paper for good and transitioned to a reMarkable 2. Read my reMarkable review here.
In April this year my reMarkable stopped charging. Luckily the battery in these things is pretty robust, and I could carry on using the paper tablet whilst contacting reMarkable to get advice.
At first I mistakenly contacted the dedicated ‘reMarkable return and repair service’ in the first instance and was turned down for an immediate replacement with no specific reason - I was devastated.
Twitter to the rescue. I tweeted reMarkable for assistance and received a speedy response with a point in the right direction followed. Phew.
A few exchanges later with reMarkable’s super-helpful support team and we’d diagnosed that the tablet’s USB-C port had dislodged and wouldn’t allow charging from any cable (without a rigged up pressure system that was not transportable…). Within minutes my return and replacement was arranged, with DHL labels and thorough instructions.
One (minor) gripe. I live in a pretty rural spot and the DHL drop-off location suggested had stopped facilitating the service, meaning I had to drive 30 miles to the next nearest site. Luckily I was headed that way anyhow.
I dropped my faulty reMarkable off last Tuesday and received my brand new, replacement tablet today. I highlight brand new as reMarkable had advised me I would likely receive a refurbished tablet, which is fine - but mine turns out to be brand, spanking new.
Excellent service reMarkable.
